Adobe發佈CX Enterprise AI代理平臺，旨在規模化應用AI於客戶服務。核心是具備行業專長的智能代理，利用內容和客戶旅程數據提升體驗。該平臺通過Adobe Brand Intelligence和Adobe Engagement Intelligence兩大引擎捕捉品牌信號，提供個性化決策，幫助企業提高客戶體驗項目效率。
Adobe推出AI代理產品CX Enterprise，旨在通過人工智能技術提升企業數字營銷和客戶體驗管理效率，優化客戶互動、銷售及品牌忠誠度，實現自動化運營。
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